Returns & Replacements
If you change your mind before the product is dispatched you can simply cancel your order by e-mailing us at help@monstershop.co.uk or phoning us on +44 (0)1347 878887. We may need to contact you to arrange the payment of the refund and confirm that the order has been cancelled.
Returns must be made within 30 working days from the delivery date and you, the buyer, will need to cover return costs and organise your own courier so that you’re covered in case the product is damaged or lost on its way back to us.
MonsterShop Warranty
A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs.
1. Contact our Customer Care team on 01347 878887 to obtain a return reference number.
2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
3. A member of the Customer Care team will make contact to arrange the returns process.
Please note: Returns will not be processed without a valid returns reference number. For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.
1. Contact our Customer Care team on 01347 878887 to book a return and obtain a return reference number.
2. We will arrange for a collection of the original item and replace it with a new one.
3. A member of the Customer Care team will make contact to arrange redelivery.
Please note: Returns will not be processed without a valid returns reference number.
For more information visit our Terms and Conditions.
